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Order Support

Policies and documents

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Product Use Policies

Find additional information regarding use of ATCC materials for research and commercial applications.

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Terms and Conditions of Sale by ATCC

All orders placed with ATCC by the purchasing entity for materials are subject to ATCC’s written Terms and Conditions of Sale.

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Material Transfer Agreement

All customers must agree to the terms of our Material Transfer Agreement before ordering.

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Permits and Restrictions

Certain microorganisms and cell lines in the collection may require one or more permits to be filled out and submitted before the material can be distributed. Learn more about the permits and restrictions required.

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Biosafety Level

ATCC products are distributed with the condition that customers are responsible for their safe storage, handling, and use.

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Additional ordering information

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E-Procurement Inquiry

For institutions who use electronic in-house procurement systems, ATCC offers a wide range of e-Procurement services designed to help you streamline your procurement process and reduce your transaction costs.

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New products

ATCC is committed to providing researchers with the credible, cutting-edge models they need to make breakthroughs in diagnostics development, drug discovery, and translational research. Explore our newest products.

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Need assistance with your order? Contact our Order Support team.

Message Us

Telephone

Telephone

US and Puerto Rico
800-638-6597

Outside the US
+1-703-365-2700
hours

Hours of Operation

Monday through Friday
8:30am - 5:00pm
US Eastern Time