How to Order from ATCC

Follow the steps below to add products to your cart and place your order online. 

Permits reminder Certain ATCC materials require permits from government agencies before we can ship. Start your permit process early to avoid delays. Visit our Permits and Restrictions page

International customers If you are located in one of our distributor-served regions, you must order through your regional distributor. Find your distributor 

E-Procurement If your organization uses e-Procurement, visit our e-Procurement page for ordering instructions. 

Quick order Already know your catalog numbers? Use the Quick Order tool in the top navigation to add multiple products directly to your cart. 

Step 1. Log in 

Click Log In at the top right of the site. To place an order, you'll need a web profile linked to your organization's account.

Get started based on where you are:

• New to the site? Create a web profile
• Have a web profile but it's not linked to your organization's account? Learn how to associate your account
• Not sure if your organization has an account? Check with your organization first. Most academic and corporate organizations already have one on file. If you need help, contact our customer experience team. Your organization needs a new account? Complete the new account application 

Once your web profile is linked to your organization's account, you'll see your organization's pricing and can begin ordering. 

Step 2. Find products 

Use the search bar to find products by product number or keyword or browse by category using the product menu in the site navigation. Click a product name to view detailed product information.

Step 3. Add products to your cart 

Enter the quantity and click "Add to Cart". Click the cart icon in the top-right corner to review your cart.

Step 4. Provide order details 

In your cart, you'll confirm billing, shipping, and recipient information before checkout. A few things to know: 

• Billing account This is the account that will be billed for the order. Select "Switch billing account" if you need to change it.
• Shipping address Where the items will be delivered. Select "Change" to choose a different address from your address book. Your delivery address must have a biosafety level (BSL) equal to or higher than the products in your order. 
• Recipient Select the person who will receive the shipment. One recipient per order. 
• End user Select the person who will use each product. One end user per product. If the same person applies to all items, use the "Use this end user for all items" option. 
• Permits Any required permits are listed under each item. Review these carefully before checkout.

Click "Checkout now" when all required fields are complete. 

Step 5. Checkout 

Shipping Enter any additional delivery details (building, department, room number) and choose your shipping method: 

• Intended use of materials Select whether your use is for research only, commercial purposes, or both. This is required for every order. Commercial use requires a separate license but will not prevent you from completing your order. 
• Choose default ATCC shipping. For domestic orders, you also can use your own UPS/FedEx account number; handling charges still apply.
• Shipping preference Items ship as they become available by default. Select "I do not want multiple shipments" if you prefer everything in one delivery. There's no extra cost for partial shipments. 

Payment A purchase order number is optional for credit card payments but required for invoice or wire transfer. 

Material Transfer Agreement (MTA) If you have not proactively signed the MTA, you'll be asked to sign before proceeding. You'll need to acknowledge each section and provide your signature. The MTA is signed once per web profile, and a copy is available in your account dashboard anytime. If you have more than one organization associated with your web profile, you'll complete this process separately for each organization. 

Review and submit Review your order and complete the required acknowledgments to enable the Submit order button. All orders require agreement to the Material Transfer Agreement and Terms and Conditions of Sale. Depending on your order, you may also need to confirm permit requirements for applicable items and acknowledge Dewar return terms. 

Additional comments (optional) You can add comments to your order but note this will place your order on hold for review, which may delay processing. 

After submitting, you'll see a confirmation page and receive an email confirmation. To check your order status at any time, use the Check Order Status tool or go to Order History in your Account Dashboard.