World Quality Week 2025: “Quality: Think Differently”

Continuous improvement as a cultural shift

Achieving and maintaining high-quality standards at ATCC requires more than robust systems—it demands a cultural shift toward continuous improvement. We embrace a proactive approach to identifying and mitigating risks while consistently enhancing performance. This mindset is embedded across our organization, where data-driven insights guide decision-making and teams are empowered to take initiative and prevent issues before they arise. By fostering a culture of learning, collaboration, accountability, and innovation, we ensure that continuous improvement is not just a process, but a shared value—driving consistent quality to continue to deliver high-quality products.

Listening to our customers

Customer feedback is one of the most powerful indicators of quality. ATCC continuously seeks and responds to customer feedback to identify opportunities for improvement, reflecting our commitment to continuous improvement and customer satisfaction.

This success stems from cross-functional problem solving, where teams from Quality, Operations, Customer Experience, Supply Chain, Product Management, and R&D work together to identify root causes and implement sustainable fixes. We don’t just resolve issues, we prevent them. ATCC has strong coordination across the organization focused on building and strengthening customer relationships.

Quality as a strategic advantage

Thinking differently means recognizing that quality is not a department, it’s a mindset. At ATCC, we’ve embedded quality into every layer of our organization, from product development to customer support. We’ve aligned with global standards like ISO 9001, ISO 13485, ISO 17034, ISO 17025, ISO 20387, and GMP storage, not just to meet requirements, but to exceed expectations.

I’m proud of the progress we’ve made. But more importantly, I’m inspired by the people behind it—the teams who challenge assumptions, ask better questions, and never settle for “good enough.”

Looking ahead

World Quality Week is a moment to reflect, but also a time to recommit. At ATCC, we’ll continue to think differently, lead boldly, and build a future where quality is the foundation of trust, innovation, and impact.

Did you know?

ATCC was the first biological resource organization to be accredited by the American National Standards Institute (ANSI) as a Standards Development Organization (SDO) back in 2007.