Contact Us for Order Support

Note: International Customers - Determine Your International Distributor

Ordering online is the most convenient way to order your trusted cell lines, microorganisms, and associated reagents.

To help us answer your questions, please include your e-mail address and full name, your ATCC customer account number (if applicable), your organization's name and address (including country), and when applicable, the order number and ATCC catalog number. This information is required for us to respond and missing information could delay our response.

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Order Support The ATCC Order Support web page helps customers with order status, billing, and tracking of information and invoices.

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Product Technical Support The ATCC Product Technical Support web page helps customers find answers to questions related to product characteristics, applications, and use.

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Documentation The ATCC Documentation web page helps customers with product documentation, such as certificates of analysis and material transfer agreements.

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Customer Support The ATCC Customer Support web page helps customers with quotes, quality or regulatory inquiries, and more.

Account Support The ATCC Account Support web page helps customers with ATCC account setup, address updates, biosafety level updates, and more.

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Website Assistance The ATCC Website Assistance web page helps visitors with non-order-related website issues.

Order Support

Area of Interest

First name

Middle name

Last name

What best describes your job role?

Email address

Phone

Account number

Organization name

Organization type

Country or region

State

Other state or province

Address

City

Postal code

ATCC catalog number(s)

Sales Order Reference Number

Purchase order number

ATCC invoice number

Best time to contact

Comments